We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We understand t
At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email or phone #] with your order number and any relevant d
We offer free shipping for orders over a certain value - stated in the announcement bar at the top of our website. Orders shipped outside Canada are subject to taxes and duties that are paid for by the customer.
We do ship to most countries, however, there are a few that we are unable to send to. Please visit our checkout to see if we ship to your country. Please note that international shipments can take 6-22 business days to arrive. If you have been waitin
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
No, we do not offer expedited shipping. We use standard tracked shipping on all parcels.