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Order Management

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). While we may not be able to guarant

What is your cancellation policy?

Orders can be canceled before they are fulfilled. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to c

How do I cancel my order?

You may contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched.

I'm having trouble logging in

Sorry about that. Please make sure you’ve [created your account] and then [activate your account] to log in to the new site. You should have gotten an email from us to activate the account. Need to resend the email? Click here: [Link to resend email]

What’s your return policy?

We do not accept returns of any kind. If you are having an issue with your order, please contact us and we will do our best to resolve the issue.

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, plea

Can I edit or add anything to my order?

Once an order is placed, we can make changes as long as your order has not been fulfilled. If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri